Can't Access a Document? Switch Google Accounts

Sometimes when you try to open a file, you’ll see a message indicating you don’t have access. This usually happens when you’re logged in with your personal Gmail account but are trying to access a document stored on Google Drive only available to MacEwan University accounts.

Instead of requesting access, select Switch accounts:

In the next step select Sign in to another account. Sign in using your MacEwan University username and password. You should then be able to access the document!

In the future, if you are logged in to your personal account and try to access something only available to your work account, it will prompt you to switch accounts. More information can be found on Google’s support site.

If you still have problems accessing the document, completely log out of your personal account and log in again through myportal.macewan.ca.

Originally posted as a Google Doc

To find out how you can take advantage of Google Apps in your area, contact Trevor Beck (beckt@macewan.ca) at 780-497-5053.

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